dwi11 is committed to protecting the privacy and personal data of every player on our platform. This Privacy Policy explains in clear terms what data we collect, why we collect it, how we store and protect it, who we share it with, and what rights you hold over your own information. This document applies to all players accessing dwi11 services at dwi11.club.
Last updated: January 2026 · Version: 2.4 · Applicable jurisdiction: International (Indonesian market)
These six commitments summarise dwi11's approach to data privacy. The full legal detail follows in the policy document below — these cards are a plain-language overview only.
dwi11 collects personal data strictly limited to what is necessary to operate your account, process transactions, verify your identity, and comply with anti-money-laundering obligations. We do not collect data speculatively or for purposes beyond those stated in this policy.
All data transmitted between your device and dwi11 is protected by 256-bit SSL/TLS encryption. Sensitive data stored on dwi11 servers — including passwords and payment details — is hashed or encrypted at rest using industry-standard protocols. dwi11 does not store full payment card numbers.
dwi11 does not sell, rent, or trade your personal information to third parties for marketing purposes. Data is shared only with carefully selected service partners who need it to deliver the dwi11 service — under strict contractual data protection obligations — and with authorities where legally required.
You have the right to access, correct, and in certain circumstances request deletion of your personal data. You can also object to certain types of data processing, request restriction of processing, and withdraw marketing consent at any time. Submit requests via [email protected].
dwi11 retains personal data only for as long as necessary to fulfil the purpose for which it was collected, or as required by applicable anti-money-laundering and financial record-keeping obligations. Account data is retained for a minimum of five years following account closure in line with standard AML requirements.
In the event of a data security breach that poses a risk to your personal data, dwi11 will notify affected players within 72 hours of becoming aware of the breach — via the email address registered to your account — and will take immediate steps to contain and remediate the incident.
Throughout this Privacy Policy, the following terms carry the meanings defined below.
dwi11 acts as the Data Controller for all Personal Data collected and processed through the dwi11.club Platform. As Data Controller, dwi11 is responsible for determining the purposes for which your Personal Data is used and ensuring that processing is carried out lawfully, fairly, and transparently.
dwi11 operates as an internationally licensed online gaming platform serving English-preference players in Indonesia. All data protection practices described in this policy apply to Indonesian residents using the Platform, consistent with applicable international data protection standards.
All data protection enquiries, subject access requests, and complaints should be directed to the dwi11 Data Protection contact point at [email protected] with the subject line "Data Protection Request". Contact details are provided as plain text and are not clickable links.
dwi11 collects Personal Data across several categories, depending on how you interact with the Platform. The table below details the categories of data collected, the source of that data, and the context in which it is typically gathered.
| Data Category | Specific Data Points | Collection Context |
|---|---|---|
| Identity Data | Full legal name, date of birth, nationality, gender, Indonesian KTP number or passport number | Account registration; KYC verification process |
| Contact Data | Email address, Indonesian mobile phone number, city of residence (e.g., Jakarta, Surabaya, Bandung, Bali) | Account registration; support interactions |
| Financial Data | Bank account name and number (BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, Bank Danamon), e-wallet identifiers (OVO, DANA, GoPay, ShopeePay, LinkAja), transaction history, deposit and withdrawal amounts in IDR | Deposit and withdrawal processing; AML compliance |
| Verification Documents | Scanned or photographed copies of government-issued identity documents, selfie photographs for liveness verification | KYC process triggered by withdrawal thresholds or compliance review |
| Technical Data | IP address, device type and model, operating system, browser type and version, screen resolution, session timestamps | Automatically collected on Platform access via server logs and analytics |
| Usage Data | Games played, wagers placed, betting history, session duration, pages visited, features accessed, bonus offers viewed and claimed | Automatically collected during Platform use |
| Communications Data | Records of live chat conversations, email correspondence, WhatsApp message content (where support is conducted via WhatsApp) | Customer support interactions; dispute records |
| Responsible Gaming Data | Self-exclusion status, deposit limit settings, session time limits, cooling-off period records, responsible gaming questionnaire responses | Responsible gaming tool usage within account settings |
dwi11 processes your Personal Data only where a valid legal basis exists. The following legal bases apply to dwi11's data processing activities.
dwi11 uses the Personal Data it collects for the specific purposes set out below. We do not use your Personal Data for any purpose that is incompatible with these stated purposes without first obtaining your consent or establishing a new lawful basis.
dwi11 uses cookies and similar tracking technologies on the Platform to deliver core functionality, maintain session state, and collect usage analytics. The following categories of cookies are in use.
| Cookie Type | Purpose | Can Be Disabled? |
|---|---|---|
| Strictly Necessary | Maintain login session state, remember account preferences, enable secure authentication tokens, process transactions correctly | No — disabling these cookies will break core Platform functionality |
| Performance / Analytics | Collect anonymised data on page load times, error rates, and navigation paths to identify and fix Platform performance issues | Yes — via browser settings; will not affect Platform functionality |
| Functional | Remember display preferences (e.g., preferred language, odds format, last-visited game category), pre-fill forms with saved non-sensitive data | Yes — disabling reduces personalisation but does not break core functionality |
| Marketing / Targeting | Track which promotions you have viewed or clicked, measure marketing campaign effectiveness, deliver relevant bonus notifications | Yes — withdrawal of marketing consent disables these automatically |
You can manage cookie preferences through your browser's settings. Note that blocking strictly necessary cookies will prevent you from logging in or placing wagers on the Platform. dwi11 does not use third-party advertising networks or social media tracking pixels.
dwi11 does not sell or rent your Personal Data to any third party. We share Personal Data with carefully selected categories of third parties only where necessary to deliver the Platform and comply with legal obligations. All third-party Data Processors are bound by contractual data processing agreements that restrict their use of your data to the specific purposes described below.
As an internationally operating platform, dwi11 may transfer your Personal Data to, and store it in, countries outside of Indonesia. This can occur when data is processed by cloud infrastructure providers, game studios, or KYC providers whose servers are located in other jurisdictions.
Wherever Personal Data is transferred internationally, dwi11 ensures that appropriate safeguards are in place. These safeguards include contractual data transfer clauses that require recipient organisations to apply data protection standards equivalent to those described in this policy, and selection of providers that hold recognised international security certifications (such as ISO 27001 or SOC 2 Type II).
If you would like more information about the specific safeguards applied to international transfers of your Personal Data, please contact us at [email protected] with the subject line "International Transfer Enquiry".
dwi11 retains your Personal Data for as long as necessary to fulfil the purposes for which it was collected and to comply with applicable legal, regulatory, and financial record-keeping obligations. The table below summarises our standard retention periods by data category.
| Data Category | Retention Period | Basis |
|---|---|---|
| Account & Identity Data | Duration of account + 5 years post-closure | AML regulatory requirement |
| KYC Documents | 5 years from date of submission | AML / financial crime prevention |
| Financial Transaction Records | 7 years from transaction date | Financial record-keeping obligations |
| Betting & Game History | 5 years from each event | Dispute resolution; regulatory audit |
| Customer Support Records | 3 years from last interaction | Legitimate interest in dispute resolution |
| Marketing Consent Records | 3 years from consent grant or withdrawal | Legal obligation to evidence consent |
| Self-Exclusion Records | Permanently retained | Responsible gaming duty of care |
| Technical / Server Logs | 12 months from creation | Security monitoring; fraud detection |
After the applicable retention period, Personal Data is securely deleted or anonymised so that it can no longer be associated with an individual. Anonymised and aggregated analytics data may be retained indefinitely for platform improvement purposes.
As a Player whose Personal Data is processed by dwi11, you hold the following rights in relation to that data. To exercise any of these rights, contact dwi11 at [email protected] with the subject line "Data Rights Request", clearly stating which right you wish to exercise and providing sufficient detail for us to identify your account.
dwi11 will respond to all Data Rights Requests within 30 calendar days of receipt. Where a request is complex or involves a high volume of data, we may extend this period by a further 60 days, in which case we will notify you of the extension within the initial 30-day window.
dwi11 implements a multi-layered security framework designed to protect Personal Data against unauthorised access, disclosure, alteration, and destruction. Key technical and organisational measures include the following.
dwi11 is strictly an adults-only platform. Registration and use of the Platform is prohibited for any person under 21 years of age. dwi11 does not knowingly collect, store, or process the Personal Data of any person under 21.
If dwi11 discovers or is notified that it has inadvertently collected Personal Data from a person under 21, it will immediately suspend the associated account, delete the Personal Data in question, and return any deposited funds. Parents or guardians who believe a minor has accessed dwi11 should contact [email protected] immediately.
dwi11 employs age verification controls at registration, including date-of-birth validation and KYC document review. Where there is any reasonable doubt about a Player's age, dwi11 will require documentary proof of age before permitting continued access to the Platform.
dwi11 reserves the right to update this Privacy Policy at any time to reflect changes in applicable law, data processing practices, or the structure of the Platform. Material changes — those that affect your rights or significantly alter how your data is used — will be communicated to registered Players by email at least seven (7) calendar days before the revised policy takes effect.
The version number and "Last updated" date at the top of this document will be revised with each update. The most current version of the Privacy Policy is always accessible at dwi11.club/privacy-policy. Continued use of the Platform after the effective date of an amended policy constitutes acceptance of the revised terms. If you do not accept the revised policy, you should close your account before the effective date.
For all privacy-related enquiries, Data Rights Requests, data breach notifications, or complaints regarding dwi11's data processing practices, please use the contact details below. All contact information is provided as plain text and is not a clickable link.
When submitting a Data Rights Request, please include your registered email address, account username (if known), the specific right you wish to exercise, and sufficient detail for dwi11 to locate and process the relevant data. Requests lacking sufficient identifying information may be delayed pending clarification.
Your privacy is protected every step of the way at dwi11. Explore our games, check out the FAQ, or sign in to your account.
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