Terms & Conditions — dwi11

Definitions

In these Terms & Conditions, the following terms carry the meanings assigned to them below unless the context requires otherwise.

Eligibility

Use of the dwi11 Platform is restricted to individuals who meet all of the following eligibility criteria simultaneously. Failure to satisfy any single criterion disqualifies a person from registering or using an Account.

• Age: You must be at least 21 years of age. dwi11 strictly enforces this requirement and does not permit any person under 21 years of age to register, deposit, wager, or receive winnings. If dwi11 determines at any time that a Player is under 21, the Account will be immediately suspended, all wagers voided, and any deposited funds returned (excluding bonus amounts).
• Residency: You must be a resident of Indonesia. The Platform is specifically operated for and marketed to the Indonesian market. Access from jurisdictions where online gaming is prohibited is not permitted.
• Legal capacity: You must be of full legal capacity to enter into binding contracts under the laws applicable to you. Persons under legal guardianship or those who lack contractual capacity for any reason are not eligible to use the Platform.
• Not self-excluded: You must not be subject to an active self-exclusion or cooling-off period on dwi11 or any related platform. Attempting to circumvent a self-exclusion by registering a new account is a breach of these Terms & Conditions and applicable responsible gaming obligations.
• Not a dwi11 employee or affiliate: Employees, contractors, agents, and immediate family members of dwi11 or its affiliated technology and payments partners are not eligible to hold Player Accounts or receive promotional bonuses.

Account Registration

Each eligible individual may register only one Account on the dwi11 Platform. The registration of multiple Accounts by the same individual — whether using different email addresses, names, payment methods, or device identifiers — constitutes a material breach of these Terms & Conditions.

At registration, you are required to provide accurate and complete information including your full legal name, date of birth, valid email address, Indonesian mobile phone number, and a password of your choosing. You warrant that all information provided is truthful and that you will update your Account details promptly if any information changes.

• One account per person: Duplicate Accounts detected by dwi11 will be suspended. The balance of all duplicate Accounts may be forfeited, and the primary Account may also be subject to review.
• One account per household / device: dwi11 may apply account limits where it determines that multiple Accounts are being operated from the same residential address or primary device, even if registered under different names.
• Accuracy of information: Providing false information — including a false date of birth to circumvent the 21+ age restriction — is grounds for immediate Account suspension and forfeiture of all balances.
• Account confirmation: Registration generates a confirmation email to your registered address. Your Account is active upon email verification. dwi11 may require additional verification steps before processing your first deposit or withdrawal.

Account Security

You are solely responsible for maintaining the confidentiality and security of your Account login credentials, including your username, password, and any two-factor authentication codes. dwi11 strongly recommends enabling two-factor authentication (2FA) on your Account.

• Do not share your login credentials with any third party, including family members and friends. All wagers placed and transactions executed from your Account are your sole responsibility regardless of who initiated them.
• You must notify dwi11 immediately via live chat or email ([email protected]) if you suspect unauthorised access to your Account or believe your credentials have been compromised.
• dwi11 is not liable for any losses resulting from unauthorised Account access where such access arose from your failure to maintain credential security or your voluntary disclosure of login details to another party.
• dwi11 will never ask you for your full password via any communication channel. Any communication requesting your password should be treated as fraudulent and reported to the dwi11 support team immediately.
• dwi11 reserves the right to suspend an Account where it detects login activity consistent with unauthorised access, pending a security review.

Deposits

dwi11 accepts deposits exclusively through the payment channels listed on the Platform at the time of deposit. All deposits are denominated in Indonesian Rupiah (IDR). dwi11 does not accept deposits in foreign currencies. The following conditions apply to all deposit transactions.

• Minimum deposit: Rp 25.000 per transaction across all payment methods.
• Accepted payment channels: BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, Bank Danamon, Bank Permata, BSI (bank transfer); OVO, DANA, GoPay, ShopeePay, LinkAja (e-wallets). Available channels are subject to change without prior notice.
• Processing time: Bank transfers are typically confirmed within one to three minutes during normal operating hours. E-wallet deposits credit instantly. Processing delays caused by the banking or e-wallet provider are outside dwi11's control.
• Own funds only: You may only deposit funds from payment accounts registered in your own name. Deposits from third-party payment accounts are prohibited and may result in Account suspension and return of funds.
• Deposit limits: dwi11 offers voluntary deposit limit tools through the responsible gaming settings. Mandatory deposit limits may also be applied at dwi11's discretion where a responsible gaming concern is identified.
• No credit: dwi11 does not offer credit facilities. Only funds already in your Wallet may be wagered.

Withdrawals

Withdrawal requests are processed to the payment account used for the Player's most recent deposit, or to an account verified as belonging to the Player by KYC documentation. The following conditions apply to all withdrawal requests.

• Minimum withdrawal: Rp 50.000 per transaction.
• KYC verification: Withdrawal requests above Rp 5.000.000 (or the cumulative equivalent within any 24-hour period) require completion of dwi11's KYC process. Documents accepted include Indonesian KTP (National Identity Card) and bank account ownership confirmation. KYC review is typically completed within 24 hours of document submission.
• Processing time: Approved withdrawals are processed to the receiving bank or e-wallet within one to six hours under normal operating conditions. Processing times during Indonesian public holidays (including Idul Fitri, Idul Adha, and Indonesian Independence Day) may be extended.
• Same-name policy: Withdrawal accounts must be registered in the same name as your dwi11 Account. Requests to withdraw to a third-party account will be declined.
• Wagering requirement: Funds subject to an active Bonus Balance wagering requirement are not eligible for withdrawal until the requirement is fully met. Attempting to withdraw before meeting wagering requirements will result in the forfeiture of the associated Bonus Balance.
• Withdrawal of deposits without wagering: dwi11 reserves the right to apply a one-time wagering verification requirement (minimum 1× deposit amount) before processing withdrawals from Accounts where no wagering activity has been recorded, as an anti-money-laundering measure.

Bonuses & Promotions

dwi11 offers a range of promotional bonuses including welcome bonuses, reload bonuses, cashback, free spins equivalents, and sportsbook enhanced odds. All promotions are subject to the specific terms displayed at the point of opt-in, which take precedence over these general bonus clauses where there is a conflict.

• Wagering requirements: Unless explicitly stated otherwise in the promotion's specific terms, all bonus credits carry a minimum 30× wagering requirement (30× the bonus amount, not the deposit amount). Wagering requirements must be completed within 30 days of the bonus credit date.
• Game contribution rates: Not all games contribute equally towards wagering requirements. Live casino games typically contribute 10%. Slots contribute 100%. Sportsbook bets on selections with odds of 1.50 or greater contribute 100%. Full contribution rate tables are available in the promotions section.
• Maximum bet while bonus is active: While an active Bonus Balance wagering requirement is in progress, the maximum stake per round or per bet is Rp 200.000. Placing bets above this limit voids the associated bonus.
• One bonus per promotion: Each Player is entitled to claim each promotion once, regardless of the number of Accounts held. Attempts to claim the same promotion multiple times — through duplicate Accounts or by sharing payment methods — constitute bonus abuse and will result in bonus forfeiture and potential Account suspension.
• dwi11's discretion: dwi11 reserves the right to modify, suspend, or discontinue any promotion at any time without prior notice. Promotions already opted into at the time of a change will not be retroactively modified to a player's detriment without notification.
• Linked promotional value: Welcome bonuses are linked to the first qualifying deposit only. Making a deposit, initiating a withdrawal, and then redepositing to claim a welcome bonus as a "new" deposit is not permitted and constitutes a form of bonus abuse.

Betting & Gaming Rules

Each game and betting market on the dwi11 Platform is governed by its own specific rules, which are accessible within the game or market interface. These specific rules supplement these Terms & Conditions. Where a conflict exists between a game's specific rules and these Terms, the game's specific rules prevail with respect to that game only.

• Final authority: All bet settlement and game outcome determinations made by dwi11 (or the relevant game supplier's server) are final, subject only to manifest error review under clause 8.3 below.
• Minimum and maximum stakes: Each game and betting market has defined minimum and maximum stake limits, displayed within the interface. dwi11 reserves the right to adjust limits at any time, including reducing limits for individual Players.
• Manifest error: dwi11 reserves the right to void bets or correct game outcomes where a manifest error has occurred — including but not limited to incorrect odds displayed due to a technical fault, incorrect score data used for in-play settlement, or a game software malfunction. "Manifest error" means an obvious and unambiguous mistake that a reasonable player would have recognised as an error at the time of the bet.
• Disconnections: In the event of a mid-game network disconnection, dwi11's game server records are the authoritative record of any in-progress game state. Where a round was in progress at the time of disconnection, the outcome will be settled according to the server-side result.
• Sportsbook — event postponements: If a sporting event is postponed and not completed within 48 hours of the originally scheduled start time, all pre-match bets on that event will be voided and stakes returned. In-play bets settled before the postponement are final.
• Live baccarat and table games: Standard international baccarat, roulette, blackjack, and sic bo rules apply to the respective live tables. Specific variant rules (e.g., No Commission Baccarat, Speed Baccarat) are displayed within the table interface.

Prohibited Conduct

The following conduct is strictly prohibited on the dwi11 Platform. dwi11 reserves the right to immediately suspend any Account where prohibited conduct is suspected, pending investigation, and to void any bets or winnings associated with prohibited activity.

• Collusion: Coordinating with other Players to influence the outcome of any game or betting event in a way that is not consistent with normal, independent play. This includes chip-dumping in poker formats and coordinated betting to exploit a bonus offer.
• Use of automated software: The use of bots, scripts, automated betting software, AI-assisted decision tools, or any software that interacts with the Platform without direct human input is prohibited. This applies to all products including the sportsbook and casino.
• Arbitrage betting: Systematic exploitation of pricing differences between dwi11 and other operators, or exploitation of dwi11 enhanced-odds promotions in a manner inconsistent with normal recreational betting, constitutes prohibited arbitrage. dwi11 may void bets and adjust odds for accounts identified as engaging in systematic arbitrage.
• Exploitation of software errors: Knowingly exploiting a technical error, display glitch, or misconfiguration to gain a financial advantage — including continuing to play a game known to be paying out in error — is prohibited. Any winnings obtained through exploitation of errors may be voided.
• Money laundering: Use of the dwi11 Platform for any form of money laundering, fraud, or financial crime is strictly prohibited. dwi11 cooperates with applicable anti-money-laundering obligations and reserves the right to report suspicious transaction patterns to relevant authorities.
• Chargebacks and payment fraud: Initiating a payment chargeback or dispute with your bank or e-wallet provider while retaining winnings generated from a disputed deposit constitutes payment fraud and grounds for permanent Account suspension.
• Misrepresentation: Providing false identity information, falsely claiming to be under a self-exclusion to avoid financial obligations, or impersonating another Player or dwi11 staff member are all prohibited.

Intellectual Property

All content on the dwi11 Platform — including but not limited to software code, user interface design, graphics, text, game assets, trademarks, logos, and marketing materials — is the intellectual property of dwi11 or its licensed suppliers and is protected by applicable intellectual property law.

• You are granted a personal, non-exclusive, non-transferable, revocable licence to access and use the Platform solely for recreational gaming purposes and in accordance with these Terms & Conditions.
• You may not reproduce, redistribute, reverse-engineer, decompile, or create derivative works based on any dwi11 Platform content without dwi11's prior written consent.
• The dwi11 name, logo, and associated marks are trademarks of the dwi11 operator. Unauthorised use of these marks — including in social media profiles, gambling-related content, and affiliate marketing — without written authorisation is prohibited.
• Game content supplied by third-party studios (including Pragmatic Play, Evolution Gaming, Microgaming, NetEnt, and Spribe) is subject to the intellectual property rights of those studios. dwi11 licenses this content under commercial agreements and does not transfer any rights in that content to Players.

Limitation of Liability

To the maximum extent permitted by applicable law, dwi11 excludes all liability for losses or damages arising from your use of the Platform, except where such loss or damage results directly from dwi11's own fraud or wilful misconduct.

• No liability for gambling losses: dwi11 is not liable for any gambling losses incurred by Players. The outcome of all games and wagers is determined by chance (RNG-certified for virtual games) or real-world sporting events, not by dwi11's actions.
• Service availability: dwi11 does not guarantee uninterrupted access to the Platform. Scheduled maintenance, force majeure events, internet service provider issues, and third-party software provider outages may cause temporary unavailability. dwi11 is not liable for losses arising from service interruptions beyond its reasonable control.
• Third-party providers: Game content supplied by third-party studios operates on the studios' own servers and infrastructure. dwi11 is not liable for technical failures, errors, or outages originating from those third-party systems, though dwi11 will coordinate with the studio on your behalf to resolve disputes.
• Cap on liability: Where dwi11 is found liable for any direct loss, its total cumulative liability to you shall not exceed the net balance of real-money funds held in your Wallet at the time the liability arose.
• No consequential loss: dwi11 is not liable for any indirect, consequential, special, or punitive damages, including loss of profits, loss of opportunity, or reputational damage, arising from your use of the Platform.

Account Closure & Suspension

Either party may close or suspend an Account under the following conditions.

• Player-initiated closure: You may request Account closure at any time by contacting dwi11 support via live chat or email. Before closure, any real-money balance remaining after settlement of open bets will be returned to your last verified payment method. Bonus Balances are not returned on voluntary closure.
• Self-exclusion: A self-exclusion request is a permanent or time-limited closure request made under the dwi11 responsible gaming framework. Self-exclusion requests are processed within 24 hours and cannot be reversed during the exclusion period. Full details are on the Responsible Gaming page.
• dwi11-initiated suspension: dwi11 may suspend or permanently close an Account at its sole discretion where it determines that these Terms & Conditions have been breached, where prohibited conduct has been detected, where a regulatory or compliance obligation requires it, or where the Account holder has been identified as ineligible under clause 2.
• Balance on suspension: Where an Account is suspended pending investigation, balances are frozen. If the investigation confirms a breach, balances may be forfeited in whole or in part. If the investigation concludes no breach occurred, balances will be made available for withdrawal.

Amendments to These Terms

dwi11 reserves the right to amend, update, or replace these Terms & Conditions at any time. Material changes will be communicated to registered Players via the email address on file at least seven (7) calendar days before the changes take effect. Non-material changes (including typographical corrections, formatting updates, and clarifications that do not alter substantive Player rights) may take effect immediately upon publication.

The date and version number at the top of this document will be updated upon each revision. Continued use of the Platform after the effective date of any amendment constitutes acceptance of the revised Terms & Conditions. If you do not agree with an amendment, you must cease using the Platform and close your Account before the amendment's effective date.

Governing Law & Dispute Resolution

These Terms & Conditions and any dispute arising out of or in connection with them shall be governed by and construed in accordance with internationally recognised principles of contract law as applied by the jurisdiction under which dwi11 holds its operating licence.

• Dispute procedure: In the event of a dispute, Players must first contact dwi11's customer support team via live chat or email at [email protected]. The support team will acknowledge the dispute within 48 hours and provide a written response within seven (7) business days.
• Escalation: If a Player is not satisfied with dwi11's internal dispute resolution response, the Player may escalate the matter to dwi11's nominated independent dispute resolution body. Contact details for the dispute resolution body are available from the dwi11 support team.
• Indonesian market context: dwi11 acknowledges that it operates a platform targeted at Indonesian residents and is committed to handling disputes in a manner that is fair, transparent, and accessible to Indonesian players, including providing dispute correspondence support through Indonesian-speaking agents on request.
• Time limit for claims: Any claim against dwi11 must be submitted within twelve (12) months of the date on which the events giving rise to the claim occurred. Claims submitted outside this window will not be accepted.

Contact Information

If you have questions about these Terms & Conditions, wish to raise a dispute, or need to contact dwi11 for any reason related to your Account, the following contact channels are available. Email addresses and phone numbers are provided as plain text and are not clickable links.

• Live chat: Available 24 hours a day, 7 days a week from the dwi11.club website. This is the fastest channel for urgent Account or payment queries.
• Email: [email protected] — responses within 24 hours for standard queries; within 48 hours for formal dispute submissions.
• WhatsApp: +62 812 0000 1100 — available 08:00 to 23:00 WIB daily (Western Indonesia Time, UTC+7).

For responsible gaming inquiries specifically — including self-exclusion requests, deposit limit adjustments, and concern-based account reviews — please contact support and clearly state that your query is a responsible gaming matter. These queries are prioritised and handled by trained agents. You may also visit the Responsible Gaming page for self-service tool access.